Vendor listing agreement

This agreement applies between a hardware company (the vendor) and Skyhat once the vendor registers a company or branch listing through /sell or the vendor workspace. By publishing a listing you accept it.

1. What Skyhat provides

A public listing for your company and each active branch, product discovery and search, branch-ranking for nearby shoppers, cart and quotation enquiry routing to your contact channels, and a vendor and branch workspace for managing stock, prices, and staff. Skyhat is a marketplace and advertising tool: it is not your agent, distributor, reseller, or guarantor of sales.

2. Listing fee

Active branch listings are billed at KSh 2,000 per branch per month unless a different rate is agreed in writing. Every new company gets one free month of listing, once, and it is not renewable. Billing follows the number of active branches, so pause a branch you are not stocking. Fees are invoiced and paid through our payment provider (Pesapal) by M-Pesa or card from the vendor workspace.

3. Lapsed listings

If a listing fee is unpaid, the affected branches are hidden from shoppers until payment is received, and the products go with them. We may send reminders to the contact details you give us. Reinstating a listing restores it once billing is current, subject to re-approval if the information changed.

4. Your responsibilities

• Keep business registration and contact details accurate, and tell us if they change.
• Keep product names, prices, units (metre, roll, bag, length, piece), packaging options, and stock guidance current.
• Answer shoppers who contact you through WhatsApp, phone, cart messages, or quotations, and honour the prices you publish while stock lasts.
• Handle payment, invoicing, delivery, returns, refunds, and after-sales yourself, in line with your own policies and Kenyan consumer and tax law.
• Only list goods you are lawfully allowed to sell, including certification where the product requires it.

5. Payment flows

You keep 100% of product payments because shoppers pay you directly; Skyhat does not take a commission on sales unless a separate written agreement says so. Never redirect a buyer to a private number that is not published on your listing.

6. Content and data

You grant Skyhat the right to display your trading name, logo, branch details, and product information across the website, app, and partner surfaces for as long as the listing is live. Product data may be used to run search, category pages, and availability views. You keep ownership of your content, and you confirm you have the right to publish it, including photographs.

7. Reviews and shopper records

Shoppers may review your shop and branches. Reviews stay public unless they breach the Acceptable use policy. Customer details shared with you are only for fulfilling that order or quotation; do not market to them outside your own lawful consent basis.

8. Standards, suspension, and removal

Skyhat may review, request evidence for, pause, or remove listings that are inaccurate, unlawful, unsafe, infringing, repeatedly unresolved in a dispute, or in breach of the Acceptable use policy or this agreement. We will tell you the reason and give you a chance to respond before permanent removal, except where safety, a legal order, or a payment provider requirement demands immediate action.

9. Term and termination

The listing runs month to month while fees are current. Either party can end it: you by pausing branches or closing the account and settling what is due, Skyhat by suspension, removal, or written notice. Sections on payment flows, content rights, liability, and governing law survive termination.

10. Liability

To the extent Kenyan law allows, Skyhat is not liable for lost sales, lost profit, or losses arising from shopper conduct, technical downtime, or a listing being hidden for unpaid fees, and our total liability under this agreement is limited to the listing fees paid by you in the six months before the claim. Nothing excludes liability for fraud or for anything that cannot lawfully be limited.

11. Branding

You may show the Skyhat name only to indicate that you are listed, using assets we supply, and you must stop if the listing ends. Do not imply partnership, endorsement, or that Skyhat sells your goods.

12. Law and contact

This agreement is governed by Kenyan law. Manage listings: /sell and the vendor workspace · [email protected] · 0712010020.

Questions: [email protected] · 0712010020 / 0181675744 (Kenya).