Driver and delivery partner terms

These terms apply to drivers and transport partners who receive, accept, or complete delivery jobs shown in the Skyhat driver workspace.

1. Your role

You are an independent transport contractor, not a Skyhat employee, agent, or partner company, unless a separate written agreement says otherwise. You may work for shops, other marketplaces, and private customers. You are responsible for your own vehicle, insurance, licensing, and tax.

2. Getting and staying approved

Provide accurate identification, driving licence or motorcycle permit, vehicle registration and inspection documents, insurance, and contact details. Keep them current. Skyhat may verify and may reject or deactivate a profile that is incomplete, fraudulent, or unsafe.

3. Jobs and acceptance

A delivery request is an offer to carry goods between a branch and a delivery point. Accept only jobs you can complete with the vehicle you have: a pickup cannot carry a tipper load, and long or heavy stock may need a specific vehicle or trailer. Declining jobs is allowed and is not, by itself, a breach.

4. Fees and payment

Transport charges are agreed per job or per route by the shop, the platform configuration, or the quote you accept. Payment for transport comes from the party named on the job. Skyhat does not pay you for goods you collect, and you must not demand extra from a shopper beyond the fee stated on the job; agree any waiting, offload, or excess-distance charge with the dispatching shop first.

5. Handling goods

Check the items, quantity, and unit against the waybill before you leave the branch. Protect fragile and cut material, do not overhang or overload beyond legal limits, and do not mix unsafe loads. You are responsible for loss or damage caused by your handling, your loading, or an unsecured load while the goods are in your custody.

6. Proof of delivery

Deliver to the named recipient at the agreed address, take a signature or an accepted digital proof of delivery, photograph the placement where the job requires it, and record partial deliveries or visible damage honestly. Do not mark goods delivered if they were not.

7. Refusals and safety

Refuse any load that is unsafe, overloaded, undocumented, or that you suspect is stolen or prohibited. Report suspicious requests to [email protected]. If a site is unsafe, wait for someone to receive the load or escalate rather than leaving goods unattended.

8. Delays, failures, and no-shows

Tell the dispatcher as soon as you know you will miss a window. If nobody is at the delivery point, follow the shop's instruction on redelivery or return, and record any waiting time on the job.

9. Conduct and data

Treat shoppers and branch staff with respect. Your behaviour on a delivery reflects on the marketplace; harassment, reckless driving, theft, or falsified proof of delivery ends access. The recipient details you see are only for completing that job; do not keep, share, or reuse them.

10. Insurance and claims

Carry valid third-party cover at minimum and, where you haul stock for a living, goods-in-transit cover. Notify Skyhat and the dispatching shop the same day if there is an accident, breakdown, spill, or theft so the order can be managed and the claim handled with the insurer.

11. Suspension and termination

Skyhat may pause job allocation or deactivate an account for safety, fraud, repeated failure, or breach of these terms, and will explain where we can. You can stop taking jobs at any time; settle open jobs and confirm returns first.

12. Law

These terms are governed by Kenyan law, including the road traffic and transport regulations that apply to your vehicle class.

Questions: [email protected] · 0712010020 / 0181675744 (Kenya).